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PTSD Specialist Clinic · Portland, OR

The first full exhale
after years of holding.

Soft-cornered offices. No hospital smell. Evidence-based trauma therapy for veterans, first responders, and survivors — with an average 4-day wait and a first appointment that explains itself, minute by minute.

Recovery Readiness Assessment

5 questions · clinically informed · not a diagnosis

1 / 5

How often do you experience disrupted sleep?

Nightmares, waking suddenly, unable to fall back asleep

Clinical outcomes · 2023–2025 cohort
0%

of our clients report measurable symptom reduction within 12 sessions.

0%

of veterans complete their full protocol

0 days

average wait from first call to first appointment

0 years

average trauma-carrying time before clients reach us

The people behind the protocol.

Thaw therapists are specialists, not generalists. Every clinician carries at least one evidence-based trauma certification and treats no more than 18 clients per week.

Female therapist with warm expression in soft-lit office setting
Dr. Miriam Osei
PsyD, EMDR-Certified
Combat & MST trauma
"I don't ask clients to talk about the worst moment first. We build safety in the body before we approach the memory. The nervous system needs to know it can handle what's coming."
Male therapist in casual attire seated in a calm office environment
James Calloway, LCSW
Somatic Experiencing Practitioner
First responder critical incident
"Most of my first responder clients have never said the word trauma out loud. We don't start there. We start with sleep, with the body's held tension, with what they can already feel."

An anonymized recovery arc.

Marine veteran, 34. OIF/OEF combat exposure. 9 years between deployment and first call to Thaw.

Week 1–2
Assessment & safety building
No trauma processing yet. Just grounding.
Week 3–6
Phase 1 processing begins
Sleep typically improves first.
Week 7–12
Core memory reprocessing
73% report hypervigilance decrease.
Week 13+
Integration & relapse prevention
Tools for the rest of your life.
Populations we specialize in
3 tracks.

One for each of the populations we've spent a decade learning to serve well. No generalist therapy. No one-size-fits-all intake.

Veteran sitting quietly in a sunlit room looking toward a window with calm expression
94%
protocol completion rate
Combat Veterans

OIF, OEF, and Vietnam-era veterans navigating hypervigilance, moral injury, and the particular grief of a war that followed them home. VA Community Care and TRICARE accepted. No VA referral required to start.

MST (Military Sexual Trauma) specialists on staff
Telehealth available for rural veterans
Peer support coordination with VSOs
VA Choice Card and CCN accepted
First responder in civilian clothes sitting in a calm therapy office environment
4 days
average wait to first appointment
First Responders

Firefighters, paramedics, ER nurses, and law enforcement officers who stopped sleeping after a particular call. Occupational trauma is real, cumulative, and treatable — without ending a career.

Confidential records — not reportable to employers
Shift-compatible scheduling (early morning / late evening)
Critical incident debriefing protocols
Return-to-work documentation if needed
Person sitting in a soft-lit therapy room with a calm, safe atmosphere
89%
report reduced re-experiencing within 8 sessions
Assault Survivors

Survivors navigating a legal system that keeps demanding the worst moment be retold. We work around legal proceedings — providing stable, confidential support that never requires you to justify your experience to anyone.

Trauma-informed advocacy coordination
No contact with legal parties without explicit consent
Survivor-paced treatment — you set the timeline
Forensic interview support available
Radical transparency · your first visit
No surprises.

The biggest barrier to calling a stranger about your worst memories is not knowing what happens next. Here is your first appointment, minute by minute.

0:00–5:00
You arrive. That's it.
No clipboards in the waiting room. No forms to fill before you've met anyone. A staff member greets you by name and offers water, tea, or nothing at all.
5:00–20:00
Your therapist introduces themselves.
They explain their background, their approach, and how they typically work. You're not asked to explain anything about why you're here. Not yet.
20:00–35:00
You share as much or as little as you want.
There is no pressure to tell the whole story. Many clients say only three sentences in the first session. That is completely fine. We're listening to how you say it as much as what you say.
35:00–50:00
We explain what we'd recommend and why.
Based on what you've shared — and your assessment results — your therapist will describe a proposed treatment approach in plain language. No jargon. You ask whatever you want.
50:00–60:00
You decide if you want to continue.
No pressure, no follow-up calls, no invoice if you choose not to return. If you do want to continue, your next appointment is typically within the week.
What we will never do
Ask you to rate your trauma on a scale of 1–10 in session one
Pressure you to revisit the event before you're ready
Share your records without your explicit written consent
Bill you for a session you didn't feel helped you
Keep you in treatment longer than your goals require
Book Your Free 15-Min Consult

The free consult follows the same structure — just 15 minutes, no obligation.

Insurance & access · zero ambiguity
We take it.

8 insurance networks, VA Community Care, and a sliding scale that goes to $60. Cost should not be the reason you don't call.

Accepted insurance

VA Community Care Network (CCN)
No VA referral required to start
TRICARE Prime & Select
All active duty and veteran plans
Aetna
Most behavioral health plans
Blue Cross Blue Shield
PPO and HMO behavioral health
Cigna / Evernorth
Including EAP referrals
United Healthcare
UHC and Optum networks
Medicare
Part B outpatient mental health
Oregon Health Plan (Medicaid)
OHP Open Card accepted

Self-pay & sliding scale

Standard session rate$175 / 50 min
Sliding scale floor$60 / 50 min
Free consult15 min, always
Superbill providedFor out-of-network reimbursement

Sliding scale eligibility is determined at intake based on household income. No documentation required — your word is sufficient.

Veterans: no referral required

You can call Thaw directly and we will coordinate the VA Community Care authorization on your behalf. Average authorization time: 3–5 business days. We begin the process the same day you call.

Book your free 15-minute consult.

A quiet conversation. No forms to fill before you arrive. Your assessment results travel with you — you won't have to repeat yourself.

Call or text
(503) 412-8850
Hours
Mon–Sat, 7am–8pm PT
In-person
2847 NW Thurman St, Portland
Telehealth
Oregon & Washington
Book Your Free 15-Min Consult

If you're in crisis right now, call or text 988.